PC Tech Rules To Live By

Upon my time as a PC Tech, I have learned several rules over the past year to keep in mind when dealing with a user's problem.
1.Listen to what the problem is and verify for yourself that the problem exists.
2.Find out what they are TRYING to do. They may ask for something that they think they need, but actually would benefit from an alternate method.
3.You can never have too many facts, but finding the facts from users through testimony's can be difficult. Be able to discern factual evidence to support a problem from a user’s story.
4.Ties in with number 3. Users may tend to say what they think is the problem and actually be way off.
5.Although a simple notion, always troubleshoot from the most basic first, to the most advanced. An example being is it plugged in :D.
6.Never underestimate the power of a reboot.
7.Don't lose your head, if a user sees the IT guy flipping out, it will make them nervous.
8.Don't be afraid to reschedule a meeting if you have doubts about what you are doing. It is better to do your research and tackle the problem with knowledge of the matter than to waste the user’s time.
9.Ties in with number 7. Google is your best friend!